Delhi's grievances.
Resolved.
Automatically.
A centralised platform for the citizens of Delhi to resolve administrative issues through a transparent, high-fidelity routing system.
Real-time Performance
Live Governance Metrics
Total Complaints
8,47,312
+12% from last month
On-time Resolution
68.4%
Target: 90%
Avg. Time (Days)
4.2d
System efficiency optimised
Depts Tracked
12
Full municipal coverage
Filing time — before JanSetu
40min
English-only website. 40+ minutes of confusion.
Filing time — with JanSetu
45sec
WhatsApp voice in Hindi. Any phone. Any network.
A structural workflow for citizen feedback.
JanSetu employs a tri-phasic verification system to ensure every grievance is correctly categorised, prioritised, and solved by the relevant jurisdictional authority.
Intake & Verification
System logs the complaint via secure identity tokens. Automated AI scans for validity and urgency markers to prevent system congestion.
Jurisdictional Routing
Direct transmission to the verified departmental officer. The grievance enters the Active Queue with a fixed resolution deadline based on policy.
Final Resolution
Officers submit photographic and documentary evidence of resolution. Citizens provide final audit approval before the case is closed.
Radical transparency through public data.
We believe that governance is most effective when it is observable. JanSetu provides granular access to performance data across every ward in Delhi.